1. Who We Are
Travel Resolution ("we," "our," or "us") operates as an independent third-party travel assistance service. We help passengers navigate airline policies, resolve booking issues, and process service requests on their behalf. Our service is entirely independent and is not operated by, affiliated with, or sponsored by any airline.
2. Information We Collect
We may collect the following personal information when you contact us or submit a form:
- Full name and contact details (phone number, email address)
- Flight details (flight number, travel dates, booking reference)
- Nature of your travel issue or service request
- IP address, browser type, and device information (collected automatically)
- Call recordings for quality assurance purposes (with notice)
We do not collect or store credit card numbers or financial payment details on our website. Payment processing is handled by secure third-party processors.
3. How We Use Your Information
We use your personal information solely for the following purposes:
- To provide the travel assistance service you requested
- To contact you regarding your support case via phone or email
- To improve our services and customer experience
- To comply with legal obligations
- To send service-related communications (no unsolicited marketing)
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With service partners who assist us in delivering your requested service
- When required by law, court order, or government authority
- To protect the rights, property, or safety of our company or customers
5. Data Retention
We retain your personal information only for as long as necessary to provide the requested service and comply with our legal obligations. Case files are typically retained for 12 months from the date of resolution, after which they are securely deleted. You may request earlier deletion at any time.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies for the following purposes:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors use our site (Google Analytics)
- Advertising cookies: To measure Google Ads campaign performance
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of any marketing communications
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at privacy@travelresolution.com or call us at +18883240070.
8. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmissions on our website are encrypted using SSL/TLS technology.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
For any privacy-related questions or requests, please contact us: