Independent Travel Assistance From Real People.
Airline decisions, availability, refunds, credits, and other outcomes are controlled by the airline and cannot be guaranteed by Travel Resolution.
- We explain airline policies and available options
- Service fee $50–$300 USD — disclosed before payment
- You may contact your airline directly at no cost
🔒 Never send us your airline password, one-time code, full payment-card number, passport image, or government ID through this website.
Request Independent Travel Assistance
Submit your details — if within our service scope, an independent representative may contact you.
Submitting this form does not begin any paid service. A representative will explain the scope, fee, and your options before any payment is requested.
Request Independent Travel Assistance
Submit your details — if within our service scope, an independent representative may contact you.
Submitting this form does not begin any paid service. A representative will explain the scope, fee, and your options before any payment is requested.
What We Help With
Independent Travel Guidance
We explain airline policies, help customers understand available options, and assist in preparing requests. The airline retains full authority over all decisions and outcomes.
Flight Change Guidance
Unsure how to request a flight date or itinerary change? We explain the airline's published change process, applicable fare conditions, and what options may be available. The airline makes all final decisions.
Ask a Question →Cancellation & Refund Guidance
We help you understand what options may be available when a flight is cancelled or you need to cancel. We can explain the airline's refund and credit policies. Refund approval is controlled entirely by the airline.
Ask a Question →Name Correction Guidance
We can explain the airline's published name correction policies and help you understand what documentation may be needed. We guide you through preparing the request. The airline reviews and approves all corrections.
Ask a Question →Seat & Upgrade Guidance
We explain seat selection and upgrade options available under your fare class and the airline's published policies. Availability and eligibility are determined by the airline.
Ask a Question →Airline Policy Explanation
Confused by fare rules, baggage allowances, or delay policies? We explain publicly available airline policies in plain language and help you understand your options before contacting the airline.
Ask a Question →
You may also contact your airline directly at no cost via their official website or customer service line.
How It Works
Guidance in 3 Simple Steps
No paid work begins until you have received a written summary of the service scope, exact fee, and outcome limitations, and have expressly accepted them.
Describe Your Situation
Call us or submit the form. Briefly describe your travel situation — the airline, general issue type, and what you need guidance on. Do not share passwords, one-time codes, payment-card numbers, passport images, or other sensitive documents.
Receive Your Service Summary
An independent representative explains what is within our service scope, the exact fee ($50–$300 USD), your options, and the outcome limitations. There is no obligation. You decide whether to proceed.
We Provide Agreed Guidance
Once you expressly accept the fee and scope, we provide the agreed guidance or administrative assistance. The airline retains full authority over every decision. We cannot guarantee availability, approval, refunds, or other outcomes.
Common Questions
Frequently Asked Questions
Answers about Travel Resolution's independent service, fees, and what to expect.
- Travel Resolution is an independent, paid service operated by Milagros Tanner, a New Zealand sole trader. We explain publicly available airline policies, help you understand the options that may be available for your situation, and assist in preparing requests. We do not make decisions on behalf of the airline. All approvals, refunds, changes, and other outcomes are controlled entirely by the airline.
- Our service fee ranges from $50 to $300 USD, depending on the nature and scope of the assistance requested. The exact fee is always disclosed and agreed before any payment is taken or any paid work begins. You are under no obligation to proceed if you do not agree with the quoted fee. This fee is separate from any charges the airline may apply (such as fare differences or change fees).
- No. Airline decisions — including refunds, rebooking, credits, compensation, name corrections, and other outcomes — are controlled entirely by the airline. Travel Resolution cannot guarantee approval, availability, processing times, or results from any airline. We provide independent guidance only.
- No paid work begins until you have received a written summary of the service scope, the exact fee, our independent status, refund conditions, and outcome limitations, and you have expressly accepted these terms. Initial enquiry and fee disclosure are provided before any payment is requested.
- Yes — always. You can contact your airline directly through their official website or customer service number at no cost. Travel Resolution is an optional, paid independent service. For current airline policies, change procedures, and passenger rights information, visit the airline's official website.