1. Service Provider Identity
These Terms & Conditions govern the services provided by Milagros Tanner, a New Zealand sole trader trading as Travel Resolution(“we,” “us,” or “our”).
Business address: 40 Elan Place, Stanmore Bay, Whangaparāoa 0932, New Zealand
Phone: +1 888 324 0070
Email: support@travelresolution.com
Travel Resolution is not an incorporated company. It is a trading name operated by an individual New Zealand sole trader.
2. Independent Status — No Airline Affiliation
We are not an airline, airline representative, or official airline customer service. We are not affiliated with, endorsed by, sponsored by, or authorized to act on behalf of any airline.
Any airline names or trademarks referenced on our website are used solely to describe the type of travel assistance that customers may request and remain the exclusive property of their respective owners.
Customers retain the right to contact their airline directly at no cost. Our service is an optional, paid alternative — not a replacement for direct airline contact.
3. Services Provided
Travel Resolution provides independent, paid guidance and limited administrative assistance. Our services include:
- Explaining publicly available airline policies in plain language
- Helping customers understand the options that may be available for their situation
- Helping prepare change, cancellation, or refund requests to submit to the airline
- Guiding customers through airline forms and published processes
4. Services Not Provided
Travel Resolution does not:
- Make airline decisions, approve changes, or process refunds on behalf of any airline
- Access airline booking systems or customers' airline accounts
- Guarantee approval, availability, refunds, compensation, credits, corrections, or response times from any airline
- Collect airline passwords, one-time codes, full payment-card numbers, or passport images through this website, email, or online forms
- Act as an emergency service
5. Service-Acceptance Requirement
No paid work begins until the customer has received and expressly accepted a written summary that includes:
- The specific service to be provided
- The exact fee in USD
- Travel Resolution's independent, non-airline status
- Applicable refund conditions
- Outcome limitations (the airline retains full authority over all decisions)
You are under no obligation to proceed once you have received this summary.
6. Service Fees
Our fee covers the independent guidance and administrative assistance provided. It is entirely separate from and in addition to any charges imposed by the airline (such as fare differences, change fees, taxes, or penalties). Airline charges are your responsibility and are not collected by Travel Resolution.
Travel Resolution does not collect payment through this website. If a customer chooses to proceed with a paid service, the exact service scope, applicable fee, payment recipient, and merchant details will be provided in writing before payment is requested. Customers are not required to make a payment merely by submitting an enquiry form. Raw card details are never collected through this website, the contact form, or email.
7. Customer Responsibilities
By using our service, you agree to:
- Provide accurate and truthful information about your situation
- Not share your airline password, one-time codes, full payment-card numbers, passport images, or unnecessary sensitive information through this website, email, or online forms
- Review guidance provided before submitting any request directly to the airline
- Pay agreed-upon service fees as arranged
- Not use our service for fraudulent, unlawful, or abusive purposes
8. No Guaranteed Results
The airline retains full and sole authority over all decisions, including rebooking, refunds, cancellations, credits, compensation, name corrections, and any other outcome. Travel Resolution cannot guarantee any specific result. Our liability for the services we provide is limited to the service fee paid for the specific service rendered.
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including missed flights, accommodation costs, or other travel-related losses. Nothing in these Terms excludes or limits consumer rights that apply mandatorily in your jurisdiction.
9. Refunds and Cancellations
Our refund policy for Travel Resolution's service fee is described in our Refund Policy. Airline refunds are an entirely separate process governed by the airline's own policies.
10. Complaints Process
If you are not satisfied with our service, please contact us at support@travelresolution.com or +1 888 324 0070. We will review your complaint and aim to respond promptly. If you are not satisfied with our response, you may seek advice from your local consumer protection authority or, for New Zealand law matters, the Consumer Protection New Zealand service (consumerprotection.govt.nz).
11. Intellectual Property
All original content on this website, including text, graphics, and designs created by Travel Resolution, is the property of Milagros Tanner trading as Travel Resolution and is protected by applicable copyright laws. Unauthorized reproduction or distribution is prohibited.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the New Zealand courts. However, nothing in these Terms excludes mandatory consumer rights that apply to you under the laws of your own jurisdiction.
13. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.
14. Contact
Questions about these Terms? Contact us at support@travelresolution.com or call +1 888 324 0070, or visit our Contact page.